Welcome to our FAQ section! At Pineapple, we’re all about effortless style that moves with your active lifestyle. Below you’ll find answers to our most common questions about our products, shipping, returns, and more.
Product Questions
What types of products does Pineapple specialize in?
We specialize in versatile activewear that transitions seamlessly from studio to street. Our collections include:
- Women’s leggings, hoodies, and sweatshirts
- Girls’ sportswear and dancewear
- Co-ord sets for effortless styling
- Performance tops and mesh styles
- Unisex kids’ activewear
- Bags & backpacks to complete your look
Are Pineapple products suitable for high-intensity workouts?
Absolutely! Our technical fabrics are designed to move with you through any activity – from yoga to dance competitions to high-intensity training. Look for our “Sports” and “Performance” collections for maximum support and flexibility.
Do you offer matching sets (co-ords)?
Yes! Our popular co-ord collections make styling effortless with perfectly matched tops and bottoms designed to move together. These are perfect for dance classes or when you want a put-together athletic look.
Shipping & Delivery
Where does Pineapple ship?
We ship worldwide from our Nashville warehouse!* Our standard and free shipping options deliver to most countries, excluding some Asian and remote regions. If you’re unsure about availability in your area, please contact us at [email protected] before ordering.
*Some restrictions may apply to remote areas.
*Some restrictions may apply to remote areas.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): via DHL or FedEx (10-15 business days after dispatch)
- Free Shipping: via EMS for orders over $50 (15-25 business days after dispatch)
How long does order processing take?
All orders take 1-2 business days to process before shipping. You’ll receive an email notification when your order ships with tracking information.
Can I track my order?
Yes! All shipping methods include tracking. You’ll receive tracking information via email once your order leaves our warehouse. For standard shipping (DHL/FedEx), you can track directly on their websites. For EMS free shipping, use the tracking number provided in your shipping confirmation email.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery. To be eligible for return:
- Items must be unworn and in original condition
- Original tags must be attached
- Returns must be initiated within 15 days of delivery
How do I initiate a return?
Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide you with return instructions and the appropriate address. Note that return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. If you need a different size or color, we recommend placing a new order after initiating your return. This ensures you get the items you want without waiting for the return process to complete.
Payments & Accounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We don’t store your full payment details on our servers when you pay by credit card. PayPal transactions follow their secure protocols.
Do I need an account to place an order?
No, you can check out as a guest! However, creating an account lets you track orders more easily, save your shipping information for faster checkout, and receive exclusive offers.
Customer Service
How can I contact Pineapple customer service?
Our Nashville-based team is happy to help! Email us at [email protected] for any questions about products, orders, or returns. We typically respond within 24-48 hours.
What are your customer service hours?
Our team monitors emails Monday-Friday from 9am-5pm CST. While we may respond to weekend inquiries, please expect slower response times on weekends and holidays.
Where is Pineapple located?
Our headquarters and warehouse are located at:
2317 Fernwood Dr, Nashville, TN 37216, USA
All orders ship from this location.
2317 Fernwood Dr, Nashville, TN 37216, USA
All orders ship from this location.
Still Have Questions?
We’re here to help you move through your day with Pineapple style! If you don’t see your question answered here, please reach out to our friendly customer service team at [email protected].