At Pineapple, we design our activewear to move with you through every adventure. But if something isn’t quite right with your order, we’re here to help make it right with our flexible returns policy.

Our Return Promise

Just like our bestselling leggings adapt to your every move, we’ve created a returns process that’s as smooth as your studio-to-street transition. Whether you need a different size in our Girls Sportswear collection or want to exchange those joggers for a different color, we’ve got you covered.

Returns Policy Details

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unwashed
  • In original condition with tags attached
  • In the original packaging

Please note: For hygiene reasons, our Mesh Styles and Leggings marked as final sale cannot be returned or exchanged unless faulty.

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and details about the items you wish to return or exchange.
  2. Wait for Approval – Our Nashville-based team will respond within 24-48 hours with return authorization and instructions.
  3. Package Your Items – Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return – Send the package to our fulfillment center using a trackable shipping method. The return shipping cost is the customer’s responsibility unless the return is due to our error.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Pineapple Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

  • [Product Name] – [Size/Color] – [Reason for Return/Exchange]
  • [Product Name] – [Size/Color] – [Reason for Return/Exchange]

Please advise on next steps for processing this request.

Best regards,
[Your Full Name]
[Your Email Address]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Exchange items will be shipped within 1-2 business days after we receive your return.
  • Please note that shipping fees are non-refundable, except in cases where the return is due to our error.

International Returns

For our global community (excluding some Asian and remote regions), please note:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service as we cannot be responsible for items lost in transit
  • Refunds will be issued in USD and may be subject to currency fluctuations

Still Have Questions?

Our customer service team is ready to help you with any returns or exchanges questions. Contact us at [email protected] and we’ll respond within 24-48 hours.

Now that you know our returns policy is as flexible as our technical fabrics, why not explore our latest collections with confidence?