At Pineapple, we design our activewear to move with you through every adventure. Whether you’re hitting the studio or the streets, we want your shopping experience to be just as smooth. Here’s everything you need to know about shipping and returns.

Shipping Information

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx (delivery within 10-15 business days after shipping)
  • Free Shipping: Available on orders over $50 via EMS (delivery within 15-25 business days after shipping)

Note: We ship worldwide, excluding some Asian and remote regions. International customers are responsible for any customs fees or import taxes.

Our Flexible Returns Policy

Just like our bestselling leggings adapt to your every move, we’ve created a returns process that’s as smooth as your studio-to-street transition.

Returns Policy Details

  • We accept returns and exchanges within 15 days of receiving your order
  • All items must be:
    • Unworn and unwashed
    • In original condition with tags attached
    • In the original packaging

Important: For hygiene reasons, our Mesh Styles and Leggings marked as final sale cannot be returned or exchanged unless faulty.

How to Return or Exchange

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and details about the items you wish to return or exchange.
  2. Wait for Approval – Our Nashville-based team will respond within 24-48 hours with return authorization and instructions.
  3. Package Your Items – Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return – Send the package to our fulfillment center using a trackable shipping method. The return shipping cost is the customer’s responsibility unless the return is due to our error.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Pineapple Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:

[Product Name] – [Size/Color] – [Reason for Return/Exchange] [Product Name] – [Size/Color] – [Reason for Return/Exchange]

Please advise on next steps for processing this request.

Best regards,

[Your Full Name] [Your Email Address]

Refund Process

  • Once we receive and inspect your return, refunds will be processed within 5-7 business days to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Exchange items will be shipped within 1-2 business days after we receive your return.
  • Please note that shipping fees are non-refundable, except in cases where the return is due to our error.

International Returns

For our global community (excluding some Asian and remote regions), please note:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service as we cannot be responsible for items lost in transit
  • Refunds will be issued in USD and may be subject to currency fluctuations

Need Help?

Our customer service team is ready to help you with any shipping, returns or exchanges questions. Contact us at [email protected] and we’ll respond within 24-48 hours.

Now that you know our policies are as flexible as our technical fabrics, why not explore our latest collections with confidence?