Welcome to Pineapple! These Terms and Conditions outline the rules and regulations for using our website (thepineapplestyle.com) and purchasing our activewear products.

By accessing this website and placing an order, you agree to these terms in full. If you disagree with any part of these terms, please do not use our website.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you a limited license to access and make personal use of this website for shopping purposes only.

1.2 Restrictions

You must not:

  • Republish material from this website without permission
  • Sell, rent or sub-license material from the website
  • Reproduce, duplicate or copy our products or designs
  • Use this website in any way that causes damage or impairs accessibility

1.3 Intellectual Property

All content on this website, including designs, text, graphics, logos, and product designs are the property of Pineapple or its content suppliers and protected by international copyright laws.

The “Pineapple” name and logo are registered trademarks. Any unauthorized use may violate trademark laws.

2. Product Information

2.1 Product Descriptions

We strive to accurately display our activewear products including:

  • Bags & Backpacks
  • Basics
  • Co-ords (coordinated sets)
  • Dresses & Skirts
  • Girls’ and Unisex Kids’ activewear
  • Sports and athletic wear (leggings, joggers, tops)
  • Sweatshirts & Hoodies
  • Special collections (e.g., Pineapple x The Next Step)

However, we cannot guarantee that colors displayed on your screen will exactly match the actual product due to variations in monitor settings.

2.2 Product Availability

All products are subject to availability. We may limit quantities and reserve the right to discontinue products without notice.

For hygiene reasons, our Mesh Styles and certain Leggings marked as “final sale” cannot be returned or exchanged unless faulty.

3. Ordering and Payment

3.1 Placing an Order

By placing an order, you:

  • Confirm you are legally capable of entering into binding contracts
  • Agree to provide complete and accurate information
  • Accept responsibility for all charges incurred under your account

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment card details on our servers.

3.3 Pricing

All prices are shown in USD and include applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer two shipping methods:

Method Cost Carrier Delivery Time
Standard Shipping $12.95 DHL or FedEx 10-15 business days after shipping
Free Shipping Free (orders over $50) EMS 15-25 business days after shipping

4.3 Shipping Areas

We ship worldwide, excluding some Asian and remote regions. International customers are responsible for any customs fees or import taxes.

Delivery times are estimates only. Pineapple is not responsible for delays caused by shipping carriers or customs processing.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible:

  • Items must be unworn and unwashed
  • In original condition with tags attached
  • In the original packaging

5.2 Return Process

  1. Contact Us within 15 days by emailing [email protected] with your order number and return details
  2. Wait for Approval – Our team will respond within 24-48 hours with return authorization
  3. Package Items securely in original packaging with all tags attached
  4. Ship Your Return using a trackable method to our fulfillment center at 2317 Fernwood Dr, Nashville, US 37216

5.3 Refunds

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days to your original payment method
  • Shipping fees are non-refundable (except for our errors)
  • International refunds are issued in USD and may be subject to currency fluctuations

You are responsible for return shipping costs unless the return is due to our error. We recommend using trackable shipping as we cannot be responsible for items lost in transit.

6. Customer Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password.

6.2 Prohibited Conduct

You agree not to:

  • Use our website for any unlawful purpose
  • Submit false or misleading information
  • Interfere with the proper working of the website
  • Attempt to gain unauthorized access to our systems

7. Limitation of Liability

Pineapple shall not be liable for:

  • Any indirect, incidental or consequential damages
  • Loss of profits, data or business opportunities
  • Product issues caused by improper care or use
  • Events beyond our reasonable control (natural disasters, strikes, etc.)

Our total liability for any claim related to these terms or your use of the website shall not exceed the amount you paid for the products in question.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site constitutes acceptance of the modified terms.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Tennessee, USA. Any disputes shall be subject to the exclusive jurisdiction of the courts of Nashville, Tennessee.

11. Contact Us

For questions about these Terms and Conditions, please contact us:

Pineapple Customer Service
Email: [email protected]
Address: 2317 Fernwood Dr, Nashville, US 37216

Last updated: [Insert Date]